This esteemed corporation, based in Europe, operates within the life science industry. With a workforce of over 5,000 individuals, the company drives innovation and aims to improve patient outcomes.
Customer Service EMEA
Job description
Key Responsibilities:
- Order Processing: Accurately handle customer orders and track their status, providing timely updates and delivery information.
- Customer Support: Resolve inquiries and complaints professionally, ensuring customer satisfaction by offering accurate product and service information.
- Collaboration: Work with the customer service team and other departments to meet targets, expedite orders, and resolve issues.
- Issue Escalation: Identify and escalate priority issues for prompt resolution.
- Record Keeping: Maintain accurate records of customer interactions and orders using internal systems.
- Process Improvement: Suggest workflow enhancements to improve efficiency and customer satisfaction.
- Policy Adherence: Follow company policies and contribute to maintaining a positive company image.
Profile
A successful 'Customer Service EMEA' should have:
- An educational background in life sciences or a related field.
- Strong customer service skills.
- Experience in a team-based role.
- Excellent problem-solving abilities.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment.
- Excellent organisational skills and attention to detail.
Offer
-
From € 3.150 to € 3.850 per month
- Group insurance
- Meal vouchers
- Laptop
- Internet cost / Subscription
- Family hospital insurance
- Parking
- Wedding
- Flat-rate allowance
- Culture and sports cheques
- Eco Cheque
- Training
- Fitness subscription
- Additional paid leave
- Remote work
- Furlough leave
- A competitive salary & extra-legal benefits (insurance package, meal vouchers, 32 paid holidays, home office allowances, bonuses etc).
- Opportunity to work in a leading life science company.
- Experience working in a large and diverse team.
- Gain valuable experience in the EMEA customer service sector.
- Opportunity for personal and professional growth.
Practical information
Page Personnel Belgium
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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