CRM (Customer Relationship Management) Manager - Pharma

Our client is a globally recognised entity in the Life Science sector. With a multinational team of more than 5,000 employees spread in 50 countries, they focus on the research, development, and production of innovative pharmaceutical products and vaccines for animal health. Operating in Belgium, they are committed to fostering an inclusive and vibrant work culture.

As a successful Customer Relationship Management (CRM) Manager - Pharma, you will have the following responsibilities:

• Collect, analyse and reports Sales & Marketing data to the commercial & Marketing teams.
• Manage data and ensure their accuracy in the CRM Tools to build and maintain client relationships.
• Develop & optimise the utilisation of CRM tools: Propose relevant and effective dashboards, weekly and monthly reports to the Commercial & Marketing Teams.
• Act as a Business Partner - Use Data reports to propose Sales & Marketing insights.
• Provide training to the CRM local users.
• Collaborate with the different Business Units to collect information and understand their business's needs.
• Collaborate with the global CRM community to share improvements proposals and optimiser the automation of CRM tools.
• Collaborate with the IT Teams to ensure issues and deviations are reported and handled without delay.

As a successful Customer Relationship Management (CRM) Manager - Pharma, you will have the following profile:

• A Master degree in IT, Economics, Commercial Sciences, marketing or related fields
• 3-5 years of experiences in Sales operations or Marketing excellence positions
• Strong understanding of Sales & Marketing concepts
• Previous experiences with CRM Software - Preferably with SalesForce
• Strong analytic skills & interpersonal skills
• Excellent communication and problem-solving skills
• Proactive in proposing insights and solutions
• Ability to work in a fast-paced, deadline-driven environment
• Fluent written and Spoken in English and French/Dutch