You will work as a Customer Service Representative for an interesting, international company in the technical/thermal field in Heverlee!
TECHNICAL SUPPORT REPRESENTATIVE GERMAN-ENGLISH
Job description
As a customer service representative, you will have the following responsibilities:
- Receive and answer customer calls/queries related to customer orders
- Receive and review customer orders
- Process Product orders via ERP system
- Coordinate shipment with logistics department
- Be a single point of customer contact related to customer orders
- Organize return shipments
- Issue credits/debits to customers
- Support finance in resolving payment disputes
- Effective backlog management
- Log/Report/Resolve customer complaints
- Handle the price requests
Profile
We are looking for the following qualities in the ideal customer service representative:
Are you the customer service representative we are looking for?
- IT skills: Excellent knowledge of MS Office & SAP
- Strong German language skills as well as an advanced level of English
- Minimum of 2 years’ experience is a similar job position
- Commercial feeling, service minded
- Keen interest in technical products and applications
- Strong interest in order management systems
- Ability to orchestrate multiple activities at once using resources effectively and efficiently
- Customer Focus: act with customers (internal and external) in mind; dedicated to meeting the expectations and requirements of all contacts involved in meeting the customer project needs; be a problem solver
- Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization
Are you the customer service representative we are looking for?
Offer
You will get a temporary contract in an international environment as a customer service representative until the end of 2024, with a possible extension. Your salary will be according to your experience and you can start immediately.
Interested in this position as a customer service representative?
Send your CV now to Show emailaddress or call Show number for more information!
Interested in this position as a customer service representative?
Send your CV now to Show emailaddress or call Show number for more information!
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