New jobs Production & support

USG Professionals focuses on project sourcing, interim management, and recruitment & selection, within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science.

As a company, we choose an authentic and inclusive approach where you, as a professional, have the space to take ownership and feel comfortable and happy in your job.

We aim to be a future-proof organization through innovative tools like USG EASY, unique training programs such as 'Start 2 Freelance,' and through knowledge sharing on our podcast channel and innovation meetups.

Download the USG EASY app, apply in 1 click, and follow your application process step by step

IT Support Engineer

Job description

As a Junior Digital Workspace Support Engineer, you will play a vital role in providing onsite IT support for end-user devices, including laptops, desktops, and mobile phones at the European Head Office in Diegem. This junior position provides an excellent opportunity to enhance your skills in a fast-paced environment that emphasizes customer focus and innovation.

Key Responsibilities
Provide technical support through various channels (phone, email, in-person) for end-user devices.
Diagnose and resolve hardware and software-related issues efficiently.
Install, configure, and maintain IT equipment, ensuring optimal functionality.
Document issues, solutions, and IT procedures in a ticketing system.
Collaborate with IT team members to escalate complex issues and share knowledge.
Participate in process optimization and automation initiatives to enhance service delivery.
Ensure compliance with security policies and best practices.
Contribute to training and onboarding of new team members, sharing insights and best practices.

Profile

Your Profile
To succeed in this role, you should:
Be a recent graduate or a junior professional with a strong enthusiasm for delivering IT support.
Be a native Dutch speaker with excellent English communication skills (both written and spoken).
Possess a "Can Do Spirit" and demonstrate professionalism in all actions.
Be extremely well-organized, action-oriented, and a great listener.
Have strong analytical skills to identify and address customer needs effectively.
Be proactive, responsible, and unafraid of challenges.
Exhibit a customer-oriented mindset with a creative approach to problem-solving.
Have the ability to explain technical solutions clearly to non-technical users.
Be open to continuous personal and professional development, embracing innovation.
Qualifications
A completed Bachelor's degree in IT or equivalent experience.
Proven experience within the IT sector is a plus but not mandatory (entry-level candidates are encouraged to apply).
Familiarity with enterprise service desk tools (e.g., ServiceNow) is advantageous.
Full-time availability required, as this position is based at our physical service desk.
Preferred Skills (a plus, but not required)
Basic network troubleshooting abilities.
Experience with Microsoft 365 tools, particularly in supporting Teams and SharePoint.

Offer

Offer Description as a Project Consultant:

? Permanent contract with a competitive salary package including: monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers €8, group and health insurance, mobile phone subscription, and a year-end bonus. This attractive package is complemented by Benefits at Work access, sports & culture vouchers, and eco vouchers.

? Varied and dynamic training offering; consisting of both job-specific and overarching training.

? Regular feedback and contact moments with your assigned HR Business Partner.

? Get to know your fellow consultants at our network events and team-building activities.

? Kickstart your career at USG Professionals with our 2-day Bootcamp!

Offer Description as a Freelancer:

Simplify your career with the USG EASY app:

? Personalized project proposals based on your profile and availability.

? Transparent follow-up of your invoicing process.

? All your administration in one app.

Regular networking moments with innovative companies and fellow freelancers during our innovation meetups.

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Function type:

Helpdesk & support

Sector:

Distribution and Retail

Location

Brussels

Requirements

Professional bachelor (Higher Education Short Type) At least 2 years experience Dutch, English

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