Client Services and Process Improvement Officer (M/F/X)

Our client, an international Private Bank, is currently looking for a Client Services and Process Improvement Officer to strengthen its team in Brussels.

As a Client Services and Process Improvement Officer, you will have the following responsibilities:

• Manage client exits by supporting colleagues and preparing reports for management. Handle customer care activities, including resolving complaints
• Lead or act as a stakeholder in various projects within the Business Support team. As a lead, this involves organizing consultations, defining requirements, following up on action points, conducting tests, and overseeing training. As a stakeholder, you attend meetings, assist in testing, and provide feedback on procedures
• Conduct audits, perform root cause analyses, and ensure continuous process improvement. You will also help implement new processes and review existing ones regularly
• Work closely with various teams, aligning processes and tools across departments like Commercial Services, Operations, and Risk Management

As a Client Services and Process Improvement Officer, you have the following profile:

• Bachelor's or Master's degree with experience in project management or banking. Knowledge of banking products, credit intermediation, and financial planning is a plus
• Strong customer orientation, problem-solving ability, and excellent communication. Technical proficiency in Microsoft Office (Excel, Word, PowerPoint), with a strong ability to work independently and as part of a team
• Native level of Dutch or French speaker with advanced proficiency in the other national language and English (spoken and written)