Claims Data Support Officer

Credendo is a leading European credit insurance company, fuelled by a multinational force of 563 professionals. Active in fourteen European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to bottom.

As a Claims Data Support Officer, you will be expected to know how to combine working independently with good social skills.
The variation between practical tasks (including file work, including for customers) and structuring tasks appeals to you. Your organisational skills are an asset. You are also good at prioritising. You already have a first experience in a similar position, preferably in a law firm or legal environment.
 
You will join the dynamic Legal & Claims department of
Credendo – Export Credit Agency
 
Your responsabilities will be:

Claims support

• You will support the department in making summaries in claims files, making standard decisions, uploading documents into databases, opening and closing claims files, etc.
• You will help prepare repayment plans for claims in Excel.
• You will provide specific support for direct-financing files, e.g. monitoring payments by delivering bills of exchange.
• You will provide support for the optimisation of software related to claims management.
• You will enter invoicing data into supporting systems where necessary.
• You will ensure the administrative follow-up of the claims files in the IT system.

Data administration

• You will collect data from the different IT systems in order to contribute to the various reporting requirements.
• You will help check the quality of data (including the content of the files and workflows) as well as perform punctual quality controls of figures in the systems.
• You will provide support for (all types of) audits of claim files, by searching for documents, procedures, and processed cases, and uploading them to the special audit platforms.
• You will assist in the exchange of information with the Paris Club, e.g. inventorying the working documents and keeping track of the various agreements with foreign governments.

Communication

• You will take care of correspondence with customers, authorities, legal bodies, etc. if necessary.
• You will help describe business processes.
• You will assist in the development and set-up of office systems, such as document management, administration tools, etc. if necessary.

• You preferably completed a bachelor’s degree or have equivalent relevant experience.
• You are an administrative all-rounder who acts quickly and efficiently and enjoys assisting colleagues with all kinds of issues.
• You have a strong proactive attitude that you apply on a daily basis and you are team-oriented.
• Your organisational talent is one of your strongest points.
• Discretion is very important to you and you are good at prioritising.
• You deliver accurate and punctual work.
• You work easily with MS Office (Word, Excel, PowerPoint).
• You speak and write fluently in French and Dutch, and you have a good command of English.