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Customer Support Coordinator
Robert Half is looking for a Customer Support Coordinator (M/F/X) for a client located in Hoeilaart. Our client is active in the food industry.
It's a fulltime position with the possibility to receive a fix contract after a positive interim period.Are you a proactive and customer oriented individual with excellent communication skills in both English and either Dutch or French? Do you thrive in a fast paced environment and enjoy coordinating activities to ensure exceptional customer support? If so, we have an exciting opportunity for you!
Customer Support Coordinator
Job description
In this role, you will be responsible for providing high-quality support to our valued customers while coordinating and overseeing support operations.
Key Responsibilities:
* Responding promptly and effectively to customer inquiries via email, phone, and other channels
* Managing and resolving customer complaints and issues in a professional and timely manner
* Coordinating with internal teams to ensure smooth resolution of customer queries
* Monitoring customer support metrics and generating reports to track performance
* Identifying opportunities for process improvements to enhance customer satisfaction
* Assisting in the training and onboarding of new customer support team members
* Maintaining accurate records of customer interactions and transactions
* Being the single point of contact for our customers in the food industry. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at Show website.
Key Responsibilities:
* Responding promptly and effectively to customer inquiries via email, phone, and other channels
* Managing and resolving customer complaints and issues in a professional and timely manner
* Coordinating with internal teams to ensure smooth resolution of customer queries
* Monitoring customer support metrics and generating reports to track performance
* Identifying opportunities for process improvements to enhance customer satisfaction
* Assisting in the training and onboarding of new customer support team members
* Maintaining accurate records of customer interactions and transactions
* Being the single point of contact for our customers in the food industry. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at Show website.
Profile
* Fluency in English and either Dutch or French (both written and verbal)
* Proven experience in a customer support role, preferably in a fast paced environment
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Ability to work effectively both independently and as part of a team
* Proficiency in MS Office and CRM software
* Prior experience with ticketing systems is a plus
* Proven experience in a customer support role, preferably in a fast paced environment
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Ability to work effectively both independently and as part of a team
* Proficiency in MS Office and CRM software
* Prior experience with ticketing systems is a plus
Offer
If you are passionate about delivering exceptional customer service and possess the necessary skills and experience, we would love to hear from you. This is a fantastic opportunity to join a supportive team and make a positive impact on the customers' experiences.
Practical information
Robert Half Belgium
Robert Half Belgium
Pegasus Park,
De Kleetlaan 12a bus 4 - 4de verdieping,
1831 Diegem
Robert Half Belgium
Pegasus Park,
De Kleetlaan 12a bus 4 - 4de verdieping,
1831 Diegem
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