Service Desk Agent
Functieomschrijving
Do you like giving instructions to people? Perhaps you enjoy helping others? Then this service desk position will be the perfect job for you! This company has introduced a new locker-type device that is changing the car rental sector as you are reading this job description! This company in Vilvoorde is looking for people who can help provide support. You will be responsible for:
- Telephone support for end users, operators, and technicians.
- First point of contact for issues, questions, or incidents with the devices.
- Precise follow-up times for responses and incident reports.
- Incoming communication, mainly through calls.
- In case of advanced problem, contacting a third line abroad.
- Providing fast, customer-oriented service and remote solutions.
- Answering calls according to established procedures and instructions.
- Providing technical support to both users and technicians using manuals and instructions.
- Daily monitoring of the machine fleet and taking active measures.
- Administrative handling of calls through a ticketing system.
Profiel
The team is expanding it’s employees to deal with the high demand. If you want to become a valuable team member, it is important to possess the following skills and experience:
- Proficiency in multiple languages: English - French - German Ticket communication is conducted in English.
- Able to patiently communicate with clients and technical support teams.
- Comfortable working in shifts (day or night) and weekends, for extra incentives of course!
Aanbod
By joining this team diverse team, you will be rewarded with:
- Ability to work from home during night shifts or weekends
- Comfortable wage package
- Reimbursement for work related travel
- Meal vouchers
- Experience in an international corporation
- On the job training
Praktische informatie
Actief Interim Vilvoorde
Vorige
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