Customer Experience Intern
Functieomschrijving
We are looking for an internal Customer Experience Agent to complete our motivated and dynamic team. Are you passionate about beer and the world of HoReCa? Dream of an internship at the world's largest brewery? AB InBev offers you an exciting internship in direct contact with our customers. You will join a close-knit team in Leuven where you can develop various skills. About us : At AB InBev, “Challenge Accepted” is not just an expression, it's a mindset! That's because we are the world's largest brewer, with iconic brands like Stella Artois, Leffe and Jupiler. We are a team of curious people who see every challenge as a new opportunity to do something incredible. We are resourceful people who take results and success personally. We dream big, challenge people and bring people together!
Profiel
Your responsibilities:
- To be the first point of contact for our customers, representatives, credit managers, depots.
- Helping customers with their various questions and orders (transport, stock, invoicing, tap installation, etc.).
- Forward customers to the relevant departments.
- Track orders.
- Thinking about how we can optimize our processes.
- Provide information about current contracts (budget, statistics).
- Taking the first steps in stakeholder management.
- You are customer-oriented, dynamic and flexible.
- You speak fluent Dutch or French & English.
- Speaking both national languages is an asset.
- You are able to work proactively and have excellent communication skills.
- You are structured and stress-resistant.
- You can manage your own schedule and set priorities.
- You enjoy working in a team.
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