Product Owner

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End to End accountable for the Server Hosting solution domain.

You will be responsible for all solutions global wide with regards to servers and tooling that is needed to manage servers (both on prem, private datacenter and cloud).

Responsible for processes with regards to server lifecycle, to ensure that the inventory of servers stays up to date and servers stay in a compliant state.

Responsible for working out/improving services with regards to server hosting in line with business expectations

Responsible for reviewing partner invoices & create transparent costing towards the business areas

Collaborate with IT Services regions to optimize/improve server hosting services.

Follow up on server hosting projects that are in line with the server hosting roadmap.

To collect and interpret customer satisfaction, current needs and future opportunities. Propose, based on the findings, a solid and long-term solution strategy for improvement in line with the architecture roadmap.

Be the solution ambassador towards users & stakeholders and ensure regular communication of the status of the solutions' roadmap, technical changes, scope of delivery from the vendor, and additional value drivers.

Ensure user adoption of solution's domain related services.

Participate in the solution design process in collaboration with the architect and technical experts.

Ensure the adherence to the ITSM processes for the solution lifecycle: Incident & Request, Change, Problem, Event & monitoring, Knowledge, Configuration, CMDB among the principal ones.

Monitor and review the Partner's service performance & financials

Coordinate the development of service level agreements and on-going management of service level compliance.

Communicate/ prioritize/ resolve delivery issues & risk.

Support the Regions through extensive interaction & training on the provided solutions, documentation, promotion material and knowledge base.

Ensure a common user experience across the regions by the implementation of best practices, processes & procedures.

Change Management: Participate in Global / Regional Change Advisory Boards. Follow up on change requests beginning to end.

Dispute and Escalation Management: Assist the Vendor and Contract Manager and regional IT teams with escalations and disputes.

Direct the planning, development, implementation, evaluation and on-going management of new and existing services.

Work with compliance, audit, risk and security teams to ensure that significant risks related to the service are identified and actions are taken to ensure that they are managed and compliant with legal, regulatory and contractual requirements affecting the enterprise.

Prepare and review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.

Financial control of the solutions/products in scope with the assitance of the Business Controller.

Product Owner Server Hosting, you will report to the Infrastructure Manager. You will manage the lifecycle of the global Server Hosting solution. Works closely with all relevant stakeholders to lead them to maximize operational excellence and customer satisfaction. Secondly, you ensure the solution is designed according to a master specification and signed off by all stakeholders. Strong focus on end user adoption, securing training material and coordination amongst the regions to safeguard the same user experience globally are also key elements of this job. Lastly, you'll drive the continuous improvement of the quality of the Server Hosting solutions in all aspects of stability, availability, development, training, and documentation.

Technical/Soft Skills

Knowledge of Server OS systems (mainly Windows, but also partially Linux) including management tooling

Knowledge of server hosting on prem, private datacenter and cloud (mainly Azure)

Experience in cloud is a plus

General knowledge on networking, active directory is a plus

Knowledge of PowerBI is a plus

Security mindset

Able to do stakeholder/vendor management

Able to explain solutions in a comprehensive way and ability to convince people

Ability to think long term

Educational Requirements:

University degree or equivalent experience

ITIL certification is a plus

Key Behaviours and Competencies

A person with a passion for the job

End user centric and business minded

Objective oriented, self-organized and self-driven

Strong leadership observed