New jobs Production & support in Brussels

Help Desk Analyst

Job description

Under the direction of the global Help Desk Manager, the
Help Desk Analyst is responsible for providing technical assistance and support
to end users regarding computer systems, networks, software, and mobile
devices. Working from the MPA’s Brussels office, this person will also function
as the on-site contact for the central IT team in Los Angeles.

Key Responsibilities

Provide
first level technical assistance and support for queries and issues
regarding computer systems, networks, software, and mobile devices

Handle
queries and issues in person, via email and over the phone

Properly
escalate unresolved issues where necessary

Diagnose
and resolve basic hardware and software issues

Diagnose
and resolve basic technical network (LAN and WAN) issues

Maintain
the daily performance of computer systems and printers

Install,
modify, and repair computer hardware and software at a basic level

Install
computer peripherals (monitor, keyboard, mouse etc.)

Ensure
proper recording and documentation of issues in the ticketing system

maintenance
of office equipment and purchasing as well as knowledge handling
(configuring and troubleshooting) of conference room systems

Liaise with third-party vendors and
service providers for hardware repairs, software issues.

Profile

Education, Experience and Other Requirements

Bachelor’s
degree in Computer Science (or equivalent) and 3 years of relevant prior
employment experience

Proficient
with Windows and MacOS

Proficient
with MS Office Suite

Experience
with MS Exchange, Active Directory and MS 365

Networking
and wireless knowledge

Possess
a high level of security awareness

Possess
the highest level of work ethics and integrity with the ability to
maintain confidential information

Ability
to solve practical problems and carry out responsibilities under minimal
supervision

Ability
to organize workload effectively, and adapt as the environment and
organization evolves

Strong
verbal and written English communication skills, able to communicate in
French is a must.

Preferred knowledge/skills
- MS
  Teams experience
- Cisco
  Meraki experience

Offer

What we offer you: an assignment with the possibility of a permanent position in a fantastic atmosphere within the film industry, where you will work in an incredible setting. Interested? Don’t hesitate and send us your CV in English now!

Practical information

Actief Interim Brussel

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To : Actief Interim Brussel | Brussels 1000

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Function type:

Helpdesk & support

Sector:

ICT, Telecom and Internet

Location

Brussels

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Help Desk Analyst

Help Desk Analyst

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Jobs ICT » Production & support in Brussels: 16 jobs

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Help Desk Analyst

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Help Desk Analyst

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